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Module 01
Internal Information Systems
Supports requirement clarification, functional design, coding, testing, and iterative maintenance for business workflows, admin systems, data processing, and internal utility pages.
Technical Staff Profile
Gao Jian
/ GaleSenior Full-Stack Engineer
Development & Operations
Supporting business continuity through digital capabilities and engineering practices
Responsible for the solution design, development, implementation, and operational maintenance of internal systems, corporate web platforms, and office IT infrastructure. The role provides end-to-end technical support across business collaboration, system stability, information presentation, device availability, and issue closure.
02 Scope
Role Responsibilities
The current scope covers internal information systems, corporate web and frontend delivery, system operations, and office IT support, with a focus on smooth business workflows, consistent external presentation, stable system operations, and improved daily work efficiency.
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Module 02
Corporate Web & Frontend Engineering
Develops and maintains the corporate website, brand pages, multilingual pages, internal navigation, and informational pages, improving structure, accessibility, responsive behavior, and content presentation.
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Module 03
System Operations & Environment Management
Handles server environment configuration, application deployment, runtime checks, log analysis, and common troubleshooting to improve system stability, traceability, and response efficiency.
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Module 04
Office IT Support
Supports meeting room AV systems, printing and scanning devices, office network access, endpoint configuration, and daily IT issues, while promoting standardized workflows and documentation.
03 Support Index
Technical Support Scenarios
For issues related to internal systems, corporate websites, office devices, network environments, or technical documentation, the following scenarios may help determine whether Development & Operations support is needed.
In short: systems, pages, devices, networks, and documentation are all within the first-check scope.
- 01 Internal systems encounter functional issues, business workflows are blocked, functions need adjustment, or temporary data tools are required.
- 02 Corporate websites or display pages require content updates, style adjustments, multilingual maintenance, or improvements to page structure and user experience.
- 03 Server access is abnormal, application deployment fails, runtime logs need investigation, or system stability issues are observed.
- 04 Meeting room AV devices, printing and scanning equipment, office networks, or desktop endpoints require troubleshooting.
- 05 Technical instructions, operation guides, usage workflows, internal navigation pages, or knowledge base entries need to be prepared.
04 Capability Map
Professional Capabilities
Professional capability is not a simple collection of tools, but a practical capability structure built around real business scenarios, covering system development, frontend delivery, operational support, troubleshooting, and cross-team collaboration.
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Capability 01
Web Application Development
Designs, develops, and iterates internal business systems, corporate web pages, and utility platforms from frontend presentation to backend logic.
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Capability 02
Operations & Deployment Management
Focuses on stable system operation, controlled deployment processes, clear issue diagnosis, and reviewable incident handling for daily business system availability.
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Capability 03
Office IT & Collaboration Support
Handles device, network, endpoint, documentation, and workflow issues that affect daily collaboration efficiency, while supporting knowledge capture and process reuse.
05 Timeline
Professional Experience
Experience spans enterprise information systems, backend development, frontend implementation, system operations, and on-site IT support, forming a practical technical service capability oriented toward business execution.
Stage 01
Current Current
TONDA GLOBAL | Development & Operations
Works across internal collaboration systems, corporate web platforms, digital tools, and office IT infrastructure, balancing delivery quality, operational reliability, response efficiency, and issue closure.
Stage 02
Previous Background
Enterprise Backend Development / ERP / Information Systems
Experienced in enterprise business systems, operations backends, data processing, workflow support, and system troubleshooting, with a practical understanding of how business requirements connect with technical delivery.
Stage 03
Extended Capabilities
Full-Stack Coordination & Frontline Technical Support
In addition to core development work, also supports office networks, endpoints, printing and meeting systems, UI improvements, and internal technical documentation, improving the completeness and sustainability of technical support.
06 Collaboration Protocol
Contact Channels & Collaboration Guidelines
To shorten the issue diagnosis cycle and improve response efficiency, please provide sufficient background information when submitting a technical support request. This helps clarify the cause, assess the impact, and arrange priorities appropriately.
Work Email
Service Scope
Internal information systems, corporate websites, meeting room AV devices, printing and scanning equipment, office network environments, and general office IT support
Issue Brief
Recommended Information for Support Requests
- 01 Screenshots, full error messages, or a structured description of the abnormal behavior.
- 02 Time of occurrence, affected users or business scope, and whether multiple users are reporting the same issue.
- 03 For system issues: page URL, account or role, reproduction steps, and whether the issue is consistently reproducible.
- 04 For hardware or device issues: physical location, device name or asset number, current status, and whether basic restart or reconnection has been attempted.
- 05 For non-urgent requests or improvement suggestions, please communicate in advance so workload, priority, and scheduling can be assessed properly.